Sara Jalilian
Senior Product designer
San Francisco, US
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About me
Strategic and systems-minded product designer specialized in turning complexity into clarity through enterprise components, end-to-end onboarding, and AI-powered tooling. Known for driving alignment across teams, embedding design into systems and tools, and shipping experiences that elevate quality, speed, and usability.
Experience
San Francisco, CA
Senior Product Designer
Jun 2023 – Present
U.S. Bank
Led the end-to-end Shop experience on .com, defining how small business owners discover, compare, and select Business Essentials packages.
Co-led the Application and Onboarding flows, collaborating closely with another designer to streamline authentication, reduce complexity, and clarify setup within the digital dashboard.
Partnered cross-functionally with product managers, engineers, and marketers to align design intent with technical feasibility and business goals.
Facilitated 10+ cross-functional workshops to align U.S. Bank, Elavon, and Talech teams—bringing clarity, shared insights, and stronger collaboration across business lines.
Validated design outcomes through A/B and DTO testing—achieving measurable impact: +129% usability, –60% onboarding time, and funnel gains (+27% app starts, +98% assisted submissions, +14% self-serve approvals).
San Francisco, CA
User Experience Architect
May 2022 – Jun 2023
U.S. Bank
Redesigned lending application flows, reducing abandonment by 14% and improving clarity in high-friction steps.
Introduced service design blueprints that connected customer journeys with internal workflows, enabling faster loan approvals and better cross-team visibility.
Developed a new delivery system for the UX team, standardizing documentation and handoff processes to ensure smoother collaboration with engineering and product partners.
Collaborated with accessibility specialists to embed WCAG 2.1 compliance and enhance inclusivity across digital banking experiences.
Santa Cruz , CA
UX Designer & Researcher
Sep 2021 – Feb 2022
Tech4good
Conducted research and usability testing to identify pain points and inform design changes that increased adoption by 30%.
Created personas, journey maps, and interactive prototypes to guide design decisions and align stakeholders on user needs.
Partnered with cross-functional teams to ensure the products met both community goals and accessibility standards.
San Francisco, CA
Designer
Aug 2019 – Jul 2021
Studio g Architect
Managed five large-scale commercial projects and client relationships, ensuring successful delivery within scope and budget.
Coordinated with engineers, contractors, and vendors to align technical requirements, materials, and installations across multi-million-dollar projects.
Education
San Francisco, CA
California College of The Arts
BFA Interior Design
Tehran, Iran
Islamic Azad University
BS City Regional & Planning
Certifications
UserZoom Essentials
UserTesting University, May 2025
Team Leadership
McKinsey & Company, Dec 2024
Design Thinking: Understanding the Process
LinkedIn Learning, Jul 2021
Figma for UX Design
LinkedIn Learning, Jul 2021
